Resident Phone System

Intelmate Telephone Services
The Washington County Community Corrections Centers (WCCCC) resident phone system is set up through Intelmate. It is also a resource for family and friends who wish to receive or  block phone calls from residents.

Resident Access to Telephones
Residents use telephones that are located with their dorm units throughout the WCCCC to place outgoing calls. Each dorm has a phone that is shared with up to six other residents and 
has specific rules, hours or use, and length of calls allowed. 
 
intelmate
 
 
The basic rules are:
  • Residents have access from the hours of 9am to 10pm daily.
  • Residents cannot receive telephone calls.
  • Staff will not relay messages.
  • Residents may place normal collect calls (subject to fees by your phone service provider) or they may use the Intelmate prepaid phone account service.
  • Residents are not allowed to make non-typical collect calls, 3-way calls, or unwanted calls.
  • Phone calls, except for those made to the residents attorney and verified clergy members, are recorded.
  • TTY services for the hearing impaired are available upon request.

Prepaid Phone Accounts
The WCCCC uses an outside telephone service provider called Intelmate. Intelmate offers prepaid phone accounts and lower per minute costs than regular collect calls. An account can be set up for a specific phone number or a specific resident. Resident prepaid accounts allow a resident to place collect calls to any unblocked phone number. Phone number prepaid accounts allow residents to call one phone number, as long as the number is not blocked.

Intelmate Calling Rates  
Local Collect Calls $2.50 for 15 minutes
Local Prepaid Calls $2.00 for 15 minutes
Long Distance Collect Calls in Oregon $3.50 plus $0.25 per minute for 15 minutes
Long Distance Prepaid Calls in Oregon $5.00 for 15 minutes
Interstate Collect Calls

$3.95 plus $0.89 per minute for 15 minutes

Interstate Prepaid Calls $10 for 15 minutes
 

Prepaid Accounts
Citizens may purchase prepaid phone services using the kiosks located in the visitors room at the WCCCC or in the Washington County Sheriff's Office lobby. Citizens may also call 
customer service at 1 (866)516-0115 or go online at http://www.telmate.com/

Residents can purchase prepaid phone time using the kiosks within the WCCCC.

Rejecting or Blocking Calls from Residents
If you receive a call from a resident, you will be given the option of accepting the call, hanging up, blocking all calls from the resident, or blocking all calls from any residents in the Washington County Jail or Washington County Community Corrections Center. Simply follow the phone prompts during the call.

Please remember that the WCCCC does not administer the Intelmate phone system. If you have questions about the service, prepaid phone cards, or issues concerning phone number blocking, you must contact Intelmate Customer Service at 1(866)516-0115 or online at www.telmate.com.

If you have questions about the WCCCC that do not involve phone services, you may find answers on the WCCCC web site, contact via e-mail, or call (503)846-4300.