Performance Reports

In accordance with the 2010 Franchise Agreement for Emergency Ambulance Services in Washington County, basic performance standards have been established by the Emergency Medical Services Office. 

Metro West Ambulance (MWA), the franchise holder, acknowledges these as the standards by which the County will monitor and measure their performance. The expectation is that MWA will meet or exceed each metric. Current Performance Assessments and Performance Summaries may be viewed by clicking on the appropriate links listed at the bottom of this webpage. For older reports visit our Archives.

The Franchise Agreement for Emergency Services sets forth performance standards used for monthly evaluation. A Franchisee Operational Performance Report provides brief term definitions unique to these reports.

Franchise Agreement Performance Reports:

Franchise Agreement 18 Month Assessment: