Frequently Asked Questions

What does it cost?Hawthorn front of building
There is no out-of-pocket cost for seeking help at the center. If you have insurance, we may bill for the service. If you are uninsured, there is no cost.

Can I just talk with someone by phone?
Help is always available by calling the 24/7 Crisis Line at 503-291-9111. They may suggest you visit the Hawthorn Walk-in Center in person.

Can I meet with someone who has experienced what I’m going through?
Our staff includes trained peers who have personal experience with mental health challenges and addiction. They’re great listeners and will be happy to meet with you in the Peer Lounge.

I'm using/drinking. Will you see me?
We ask that individuals visit the center when sober. Our staff are trained to assist with alcohol use and drug addiction problems, and they can help with connections to treatment providers.

Will you coordinate with my counselor?
If you are already seeing a counselor, we would like to coordinate with them. Before we can do so, we need your written permission. If you are receiving services paid for through Oregon Health Plan (OHP) Health Share or Family Care, we are required to coordinate care with your other providers. This helps ensure all your providers are working together to meet your needs safely and efficiently.  

Can I get meds there?
Mental health medication can be an important part of some individual’s treatment. Decisions about medications would come after your assessment. If medications seem to be indicated, we will arrange for you to meet with our medical staff. We can place a pharmacy order for you. We will also coordinate with your primary care doctor and other service providers to ensure there is a plan in place for you to continue to receive medication services. We do not provide ongoing medication management at the Hawthorn Walk-In Center. 
 
What type of training do the staff have?
We have a multi-disciplinary team that works together to address your specific needs. The team includes:

  • Master's-level clinicians meet with you for initial assessment, stabilization and safety planning.
  • Bachelor's-level service coordinators assist you with connecting to other agencies for ongoing treatment, referral to community resources, navigating various provider systems and problem solving.
  • Peer support specialists have lived experience with mental health challenges and/or addiction and  have specific training to support you. 
  • Psychiatrists and psychiatric mental health nurse practitioners provide urgent medication evaluation and consultation.

Can you help with housing?
We recognize that issues like housing and employment have a big impact on an individual’s well-being. We do not have direct access to either, but we can connect you with agencies that can help you.