The Washington County Mental Health Program has implemented a Quality Assurance and Performance Improvement process that addresses the needs of Washington County clients. The main goals of the Quality Improvement program include: monitoring the effectiveness of the mental health services funded by Washington County, identifying strategies to improve the quality of services, responding to concerns of consumers of services and the community, ensuring that services are provided by qualified persons and organizations, and ensuring compliance with state and federal requirements.
The Quality Improvement program is responsible for the following areas:
- Complaints and grievances
- Critical Incidents and Abuse/Neglect
- Credentialing and Monitoring of Service Providers
- Development of Annual Quality Improvement Plan and Annual Quality Improvement Report
- Outcomes and Surveys
- Performance Improvement Projects
- Oregon Health Plan Member Handbooks
The Washington County Mental Health Program maintains a standing Quality Improvement Committee whose membership includes community partners and stakeholders, consumer representatives, contracted service providers, and a Licensed Medical Practitioner. This committee meets on a monthly schedule. The Washington County Quality Improvement Plan incorporates measurable objectives and benchmarks in the areas of: Access to Services, Quality of Services, Integration and Coordination of Services, Outcomes, Prevention, Education and Outreach, Credentialing, and Quality Management. The Quality Improvement Plan is updated annually. A quality outcome report is also prepared annually that summarizes activities and progress toward objectives and benchmarks. The Quality Improvement Committee reviews the annual plan and reports each year prior to final approval.
Complaints may be submitted verbally or in writing to contracted service providers or directly to the Washington County Mental Health Program Quality Improvement Coordinator at (503) 846-4554. Complaints may also be directed to treatment providers that are involved in the treatment of individual clients. Complaints may include concerns about quality of care, access to services, interactions with service providers, violations of privacy rights, and other areas of concern.
Reports of Abuse or Neglect
Abuse and neglect of adults who are receiving mental health services funded by Washington County must be reported to Washington County. Mandatory reporters include public or private officials, mental health and other social service professionals, licensed medical personnel, and any public official who comes in contact with adults in the performance of the official’s duties. Suspected abuse of adults who receive mental health services may be reported directly to the Washington County Quality Improvement Coordinator at (503) 846-4554.
Oregon Health Plan Member Handbooks
English Version Spanish VersionWashington County publishes a Member Handbook annually and distributes it by mail to all individuals who are enrolled with Washington County for their mental health benefits under the Oregon Health Plan. Additional copies of the Member Handbook can be obtained by calling the Washington County Quality Improvement Coordinator at (503) 846-4554.
Questions about Service Provider Qualifications
A list of contracted provider agencies is published in the Washington County Oregon Health Plan Member Handbook. Each of the listed providers has met Washington County credentialing standards. Additional information about provider qualifications may be obtained by calling the Washington County Quality Improvement Coordinator at (503) 846-4554.
Individuals who are interested in learning more about the Washington County Mental Health Quality Improvement Program may contact the Quality Improvement Coordinator at (503) 846-4554 or in writing at 155 N. First Ave, MS 70, Hillsboro, OR 97124.