Customer Service - this is a key value for both external and internal clients.
Budget for what you need - budgets are developed to ensure that funding is requested only to support existing programs and justified new programs. Capital budgets require clear justification prior to being considered.
Don't spend more than what you have budgeted - there is a major emphasis on managing budgets throughout the year to ensure overspending does not occur.
Manage technology - while ITS is constantly introducing new technology, it also is a priority to manage installed technology to ensure very high availability to clients
Identify & manage risk - properly managing risk has allowed ITS to successfully implement new technology without incurring any failed or canceled projects.