FAQ (Frequently Asked Questions)

What are your business hours?

Where is CVS located?

Is CVS near public transportation?

Who qualifies for services at CVS?

Who provides your counseling services?

How to I schedule an appointment with a CVS counselor?

Do you counsel children and families?

What are your counseling fees?

How do I drop or modify the No Contact Order (NCO) if one has been issued by the courts?

How do I obtain/modify a restraining order?

The person who committed a crime against me is in jail/prison. How will I know when he/she is released?

I am a victim of a crime. Is there someone to assist me with resources, safety planning and support?

How do I obtain a copy of my police report?

I am in Crisis. Who can I turn to?

I am a counseling student interested in internship. Who do I contact?

 

What are your business hours?

CVS open Monday through Friday, 8:30AM to 5:00PM, or by appointment.

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Where is CVS located?

Counseling & Victims' Services
160 SW Washington St.
Hillsboro, OR  97123

Our office is on the ground level of the parking structure on the corner of SW Washington St. and Adams. We are located one block south from the Hatfield Max Station or one block north of bus 57, stop #259, at SW Baseline and Adams. The parking Structure address is helpful for GPS mapping: 225 S 1st Ave., Hillsboro, OR 97123.

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Is CVS near public transportation?

Yes. We are located one block south from the Hatfield Max Station or bus 57, stop 259, at SW Baseline and Adams.

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Who qualifies for services at CVS?

CVS serves victims of crime, community members, and some select probation clients. You do not have to be a resident of Washington County, Oregon to receive services at CVS.

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Who provides your counseling services?

Counseling services are provided by Masters- level graduate counseling interns from local colleges.

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How to I schedule an appointment with a CVS counselor?

Please visit our Counseling page or contact our office at 503-846-3020 for information about our counseling clinic and information on how to schedule an appointment.

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Do you counsel children and families?

CVS uses a "family systems" model in treating dependent children (under age 18) which means that we require parents/guardians to be involved in a family therapy approach rather than treating the child individually. We believe it's important to honor parents/guardians as the "experts" on their children by engaging them in their child's treatment and supporting their efforts at home. This includes involved non-custodial parents.

If your child is age 18 or older, and you are not a legal guardian of the child, you cannot make an appointment on their behalf. Adults have the right to consent and self-determination and must engage counseling services on their own. If you believe your adult child is a danger to him/herself or others please call 911 or call the Washington County Mental Health Crisis line at 503-291-9111 for assistance.

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What are your counseling fees?

All services at CVS are free. Occasionally, however, a counseling need will fall outside the scope of our clinicians who are counselors-in-training (severe mental illness, formal psychological evaluations, medication requests, situation where a specific type of therapy like DBT or batterer treatment is recommended, etc.) but we’ll work to refer you to available services that fit your circumstances.

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How do I drop or modify the No Contact Order (NCO) if one has been issued by the courts?

The NCO can only be modified a judge or the probation officer assigned to the case. Please see our No Contact Order page or contact Victims’ Assistant Advocates Amy Smith at 503-846-3026 or Kim Noall at 503-846-3039 for more information.

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How do I obtain/modify a restraining order?

Protective Orders (Restraining Orders and Stalking Orders) can be obtained and/or modified through the Domestic Violence Resource Center now located in the Washington County Family Justice Center. We also have more detailed information on our Restraining Order page.

Domestic Violence Resource Center (DVRC)
735 SW 158th Ave, Suite 100 
Beaverton, OR 97006
(503) 640-5352
https://www.dvrc-or.org

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The person who committed a crime against me is in jail/prison. How will I know when he/she is released?

VINE is America’s leading victim notification network. To be notified of an offender’s release or change in custody status, please visit vinelink.com and follow their instructions. You may choose to be notified by email, text, TTY or phone call.

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I am a victim of a crime. Is there someone to assist me with resources, safety planning and support?

We have two Victims’ Assistance Specialists to assist post-conviction victims of crime with information and support. Please contact Amy Smith at 503-846-3026 or Kim Noall at 503-846-3039.

If the District Attorney’s Office is currently prosecuting your case, you can contact the DA’s Victims’ Assistance Advocates for help at 503-846-8671.

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How do I obtain a copy of my police report?

To obtain a copy of your police report, please contact the law enforcement agency that responded to your incident. Please be aware that you may be a cost associated with receiving a copy of a police report. Police also may not release reports that are under investigation, awaiting prosecution, involve child abuse or child sex abuse, or juvenile crimes.

  • Washington County Sheriff: 503-846-2524
  • Beaverton: 503-526-2261
  • Cornelius: 503-846-2524
  • Forest Grove: 503-992-3260
  • Hillsboro: 503-681-6175
  • North Plains: 503-647-5555
  • Sherwood: 503-625-5523
  • Tigard: 503-639-6168
  • Tualatin: 503-691-4800

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I am in Crisis. Who can I turn to?

If you are in a crisis situation or in danger, please call 911 for assistance.

The following numbers may also be helpful:

  • Washington County Domestic Violence Hotline: 503-469-8620 or 1-866-469-8600
  • Washington County Mental Health Crisis: 503-291-9111
  • Multnomah County Mental Health Crisis: 503-988-4888 or 1-800-716-9769
  • Washington County 211 Information & Referral: 503-222-5555
  • Sexual Assault Hotline: Sexual Assault Hotline at 1.800.656.HOPE (4673)
  • National Suicide Prevention Lifeline: Call 1-800-273-8255
  • National Domestic Violence Hotline: 1.800.799.7233 OR 1.800.787.3224 (TTY)
  • Call to Safety: 503-235-5333 or 1-888-235-5333

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I am a counseling student interested in internship. Who do I contact?

Please contact CVS Manager, Ken Rolfe at 503-846-4319 for more information.

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