During Phase 1 of reopening (effective June 1, 2020), Washington County Animal Services and the Bonnie Hays Animal Shelter will continue to offer critical services and encourage the public to use online services where possible, only coming to the shelter in person if necessary.
Services that will not be offered during Phase 1:
- No adoptions
- No drop off donations
- No intake of cats without an appointment
Transactions that we encourage citizens to complete online:
If you come to the shelter in person:
- Please wear a face covering. Our staff will also do so when interacting with you.
- Please be patient and follow staff guidance on physical distancing.
- We will only allow a limited number of people in the building at a time, so be prepared to wait outside if necessary.
- If possible, please don't bring children or your own pets and if you must, plan to keep them safely by your side at all times.
Critical services offered:
- Stray Animal Intake
- We encourage finders of lost pets to attempt to locate the pet's owner when possible.
- Dog intake for all lost and stray dogs during shelter business hours.
- Cat intake is by appointment only. Please call 503-846-7039.
- Injured stray pets can be brought to the shelter as needed, but please call us first.
- Lost Pet Reunification - Owners of stray animals at the shelter are encouraged to reclaim them during shelter open hours.
- Call us at 503-846-7039 if your pet is here at the shelter.
- Field Services - Animal Services Officers will prioritize emergency calls, including assisting law enforcement and first responders, rescuing injured or sick stray animals, cruelty or neglect investigations, animal bites and responding to dangerous or aggressive dogs that threaten the safety of the community.
The following services will continue to be suspended until further notice:
- Drop-off Donations - To reduce public exposure, we ask that no one bring donations directly to the shelter. We thank our community for supporting shelter animals, and those who wish to donate can do so online. Donation of items from our Amazon Wish List (shipped to the shelter) are also gratefully accepted, but we are not able to take any items brought to the shelter in person.
- Pet Adoptions - Our shelter is closed for pet adoptions, including viewing or visiting animals in adoption areas. All animals in the shelter will still receive appropriate care. Those animals that cannot be reunited with owners may be transferred to our partner animal shelters and rescues for adoption. Here is a list of other area shelters who may be offering pets for adoption.
- Foster and other Volunteers – We are not currently recruiting new volunteers and are communicating directly with current volunteers about when and how they may return to service.
For information related to how COVID-19 might impact pets and their owners, please see our COVID-19 & Pets FAQ.
We ask everyone to refer to the Washington County Health and Human Services website for current information on guidelines, safety information and more.