Frequently Asked Questions and Videos

What does it cost?Hawthorn front of building
There is no out-of-pocket cost for seeking help at the Hawthorn Walk-In Center. If you have insurance, we may bill for the service. If you are uninsured, there is no cost.

Can I just talk with someone by phone?
Help is always available by calling the 24/7 Crisis Line at 503-291-9111. They may suggest you visit the Hawthorn Walk-in Center in person.

Can I meet with someone who has experienced what I’m going through?
Our staff includes trained peers who have personal experience with mental health challenges and addiction. They’re great listeners and will be happy to meet with you.

I'm not sober right now. Will you see me?
We ask that individuals visit the center when sober. Our staff are trained to assist with problem drug and alcohol use, and they can help connect you to a treatment provider.

Will you coordinate with my counselor?
If you are already seeing a counselor, we would like to coordinate with them. This helps ensure all your providers are working together to meet your needs safely and efficiently. Before we can do so, we need your written permission. You will be asked to sign a form to allow us to talk with your counselor. 

Can I get medication there?
Mental health medication can be an important part of some people's treatment. Decisions about medications would come after your assessment. If medications seem to be indicated, we will arrange for you to meet with our medical staff. Medication evaluations are not done on a walk-in basis and are usually scheduled for a few days after your first assessment. This allows us to obtain any previous records and coordinate with your primary care doctor or other service providers. This is important to ensure you can continue medication services after your visit. We do not provide ongoing medication management at the Hawthorn Walk-In Center. 

Can you help with housing?
We recognize that issues like housing and employment have a big impact on an individual’s well-being. We do not have direct access to either, but we can connect you with agencies that can help.
 
What type of training do the staff have?
We have a multi-disciplinary team that works together to address your specific needs. The team includes:

  • Master's-level clinicians who will meet with you for initial assessment, stabilization and safety planning.
  • Bachelor's-level service coordinators to assist you with connecting to other agencies for ongoing treatment, referral to community resources, navigating various provider systems and problem solving.
  • Peer support specialists who have lived experience with mental health challenges and/or addiction and have specific training to support you. 
  • Psychiatrists and psychiatric mental health nurse practitioners who provide urgent medication evaluation and consultation.

Videos about the Hawthorn Walk-In Clinic

We recorded a "Community Matters" episode at Hawthorn. View it here to see what a visit to the center looks like. You can also watch the short video below to see how Hawthorn fits into the county's services for people in crisis.