Hawthorn Walk-in Center

COVID-19 Update  

Notice: AUGUST 18, 2021, UPDATE TO HOURS OF OPERATION AND SERVICES: Current hours of operation are Monday - Friday, 9 a.m. - 6 p.m., and Sunday from noon - 4 p.m. Walk-in services are currently not available on Saturdays. Members of the public and employees, regardless of vaccination status, are required to wear masks while indoors in publicly accessible areas. Please call the Washington County Crisis Line at 503-291-9111 for more information about options for assistance, to confirm hours of operation, or if experiencing a crisis. The Crisis Line is available 24/7/365.

If you are currently in crisis call 503-291-9111.

If you are in immediate, life-threatening danger, call 911.


Everyone needs help sometimes. If you have a mental illness or substance use disorder, sometimes you need help right away. The Hawthorn Walk-in Center provides urgent services for mental health and substance use concerns.


How to get help:

If you have a provider, please contact them first for support. While some offices may be closed during COVID-19, most providers are still offering telephone support to their enrolled clients. They know you best and can provide follow-up care. 

Hawthorn is available if you do not have a provider or need help sooner than your provider can offer. Appointments are not necessary. It is helpful to call ahead so staff can help you decide the best option for care. Please call our crisis line at 503-291-9111 for assistance. 

If you need help during hours that the Hawthorn Walk-In Center is closed, please call the 24-hour Washington County Crisis Line at 503-291-9111.

All ages are welcome at the center. A special family waiting area is available for young children or youth. Larger counseling rooms can accommodate family and friends. 

When to seek help:

Seek help if you or someone you care about is experiencing any of the following:

  • Confused thinking
  • Prolonged depression (sadness or irritability)
  • Feelings of extreme highs and lowsHawthorn Walk-in Center logo
  • Excessive fears, worries and anxieties
  • Social withdrawal
  • Dramatic changes in eating or sleeping habits
  • Strong feelings of anger
  • Strange thoughts or beliefs (delusions)
  • Seeing or hearing things that aren’t there (hallucinations)
  • Growing inability to cope with daily problems and activities
  • Suicidal thoughts
  • Numerous unexplained physical ailments
  • Substance use


What to expect:

Services at the Hawthorn Walk-in Center include:

  • Assessment
  • Crisis counseling
  • Education regarding mental health and addiction
  • Peer support
  • Connection to treatment providers and other social services

It might be possible to accomplish all of this in one visit, or we may ask you to come back for a follow-up.

There is no out-of-pocket cost for seeking help at the center. If you have insurance, we may bill for the service. If you are uninsured, there is no cost.

All conversations are confidential. If you are seeing a counselor or medical provider, we will ask if you are willing to sign a release of information document so we can coorLifeworks logodinate your care with them.

Still have questions? Visit these pages for location and hours and frequently asked questions

The center is professionally staffed by LifeWorks NW. Support is provided by counselors and trained peers who have lived experience with mental health challenges and/or addiction.

For support related to general anxiety and stress about COVID-19, the COVID-19 Community Counseling Program is available free to anyone in Washington County.