Housing Services


COVID-19 Rent Assistance Programs: Washington County is excited to be able to offer tenants and landlords with the opportunity to receive assistance with rent arrears through two programs: the U.S. Treasury Emergency Rental Assistance program and the state-funded Landlord Compensation Fund.

Lobby Hours


To help stop the spread of Covid-19 our in person services are available during limited hours. Thank you for your patience. 

Monday:   8:30 am - 11:30 am

Wednesday:  1:00 am - 4:00 pm

Friday:  8:30 am - 11:30 am

We are committed to the health, wellness and safety of our program participants and staff.  Face coverings will be required for in person visits, a face covering will be provided if needed.   Please limit your party to no more than two individuals per visit and consider utilizing phone or email. 

General Contact Information

Phone: (503) 846-3790

Fax: (503) 846-4795

Email: voucherteam@co.washington.or.us

The following services remain available:

  • Staff will remain available by phone and email
  • Documents and payments may be submitted by fax, email, or through our drop box
  • Housing assistance payments will be issued as usual
  • You may make an interim change request to report temporary loss of income due to COVID-19 or other circumstance

Horario del Vestíbulo

Para ayudar a contener la propacación de Covid-19 newstros servicios en persona se ofrecen durante estas horas limitadas. Gracias por su paciencia.

lunes:   8:30 am - 11:30 am

miércoles:  1:00 am - 4:00 pm

viernes:  8:30 am - 11:30 am

Para asistencia comuníquese con su especialista de viviendas o nuestra línea general: (503) 846-3790

Estamos comprometidos a la salud, el bienestar y la seguridad de los participantes y el personal de nuestro programa.  Se requerirán cubiertas faciales para las citas en persona, se proporcionara una cubierta facial si es necesario.  Favor de limitar su grupo a no más de dos personas por cita, considere utilizar un teléfono o correo electrónico como una alternativa de comunicación.


Si tiene alguna pregunta o inquietud, comuníquese directamente con su especialista social o utilice los contactos departamentales generales a continuación:

Información de contacto general:

Teléfono: (503) 846-3790

Fax: (503) 846-4795

Correo electrónico: voucherteam@co.washington.or.us

Los siguientes servicios permanecen disponibles:

  • Personal permanecerá disponible por teléfono y correo electrónico
  • Documentos pueden enviarse por fax, correo electrónico a través de nestro buzón
  • Los pagos de asistencia para viviendas se emitirán por normal
  • Pueda realizar una solicitud de cambio provisional para informar una pérdida temporal de ingresos debido a COVID-19 u otra circunstancia


Nearly 50 years of providing and developing affordable housing opportunities in Washington County.

Begun in 1970 with the creation of the Housing Authority of Washington County, the effort continues today in the Department of Housing Services (DHS).  The Department of Housing Services was formed in 1992 to administer housing activities and programs of the County and the Housing Authority.  The Housing Authority remains a separate legal entity and contracts with the County to implement and administer Housing Authority programs and all support services (e.g. finance, purchasing, and personnel).

The mission of the Department of Housing Services is to provide a continuum of affordable housing options that promote community strength. Please follow the link to access the Department of Housing Services 2017-2027 Strategic Plan.

Working in partnership with both the non-profit and the private sector, the Department of Housing Services combines traditional housing programs with economic opportunity to encourage self sufficiency, skill enhancement and independence.

The DHS offers rental assistance to low income households through various federally funded programs, and also creates affordable housing opportunities in the community for low and moderate income households through a combination of creative financing and partnerships with public and private entities.

Additionally, the DHS is the lead agency for A Road Home: Washington County's Ten Year Plan to End Homelessness.


Upcoming Office Closures

In 2021, the Department of Housing Services will be closed:

  • New Year's Day January 1
  • Monday January 18 Martin Luther King, Jr. Day
  • Monday February 15 Presidents Day
  • Monday May 31 Memorial Day
  • Friday July 5 Independence Day (observed)
  • Monday September 6 Labor Day
  • Thursday November 11 Veteran's Day
  • Thursday November 25 Thanksgiving Day
  • Friday December 24 Christmas Day (observed)

Please plan your visits to our office accordingly. Thank you!


housing services drop box action shotHousing Services has a Drop Box!

If you have visited the Department of Housing Services recently, you may have noticed this shiny new friend in front of our building.

The drop box was installed to give our program participants and applicants the ability to drop paperwork and payments off any time - whether our office is open or not!

Next time you have paperwork to drop off, you are welcome to save yourself a trip to the second floor and pop your paperwork into the drop-box. It will keep your papers safe and dry until they are retrieved by staff.

The box is incredibly secure, but we do ask that you refrain from leaving cash payments.

If you need a receipt or need to have a copy made from an original document, please do come to the front desk during normal business hours and we will be happy to help you.



Waiting List Status

Households can check their waiting list status, and update their household information at portal.wchousingauthority.org. To request assistance with the application please call (503) 846-3790.  

Waiting Lists for the Housing Choice Voucher (Section 8), Project Based Voucher Assistance, and Public Housing are currently closed.

For more information...

Visit our Applicants and Waiting Lists page.



Electronic Payment Options for Landlords and Program Participants

Tired of dealing with Housing Assistance Payments (HAP) checks or Utility Reimbursement Payment (URP) checks? We offer two options for electronic payment - Electronic Funds Transfer (EFT) and ReliaCard.

Electronic Funds Transfer

EFT payments are electronically transferred directly to the bank account of your choice. To request EFT payments, complete the EFT Application and e-mail it back to us.


ReliaCard is a benefit card that functions like a debit card. It is loaded automatically each time you receive a payment. For more information, please read the ReliaCard Frequently Asked Questions or ReliaCard Flyer. To request ReliaCard payments, complete the ReliaCard application and email it back to us.


If you have questions about either payment method, please send an email to our EFT Contact.


Need to contact someone?

See our Contact List for the most recent caseload assignments and links to e-mail staff.


Frequently Requested Items:

Update Application Form * Shelter Resources * Find Rental Housing * Utility Allowance Schedule eff 3.1.19 * Utility Allowance Schedule eff 7.1.20 * Landlord Handbook * Contact List * Resident Newsletter * Maintenance Request (Public Housing Residents) * Locations for Copies


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Equal Housing Opportunity

Housing opportunities described on any portion of this website are provided regardless of race, color, religion, national origin, sex, familial status, mental or physical disability, source of income, marital status, age, sexual orientation, gender identity, type of occupation, ethnicity, ancestry, or any other classification protected by applicable federal, state, or local law.