A person or business may appeal fees or fines assessed against them. The appeal must be in writing, state the reasons you believe the fee or fine was not warranted, and should include any supporting documents.
Please review the definitions of false alarms and bonafide alarms (see the Frequently Asked Questions webpage) before submitting your appeal. Appeal requests cannot be made by phone. All appeals must be submitted in writing and mailed to:
WCSO Alarm Coordinator
215 SW Adams Ave
Hillsboro, OR 97123
Appeals are not generally successful for the following reasons:
- Faulty, defective or malfunctioning equipment supplied by an alarm business.
- Improper installation, maintenance or mistakes by an alarm business.
- Alarm activations that occur while alarm technicians are repairing or servicing the alarm system.
- An occurrence where no evidence or criminal activity is present.
- Errors made by private contractors, maids, cleaning crews, visitors, etc.
- Items in the home or business that move and cause motion detectors to activate (i.e. curtains, signs, balloons, etc.).
- Doors or windows that become loose and cause a break in the contacts that activate the alarm system.
- Caretakers who watch homes or businesses when owners are away, who activate the alarm in error, and cannot cancel the alarm because they do not know the required code or passwords.
Note: This list is intended as a guide to assist you in deciding whether to appeal a false alarm or contact your alarm company for discussion; it does not cover every situation where an appeal may be denied.
- Pets, rodents or wildlife movement in or near the home or business.