Homeless Management Information Systems (HMIS) are used to record client information that is shared among homeless and near homeless service providers, in order to increase efficiencies and better meet client needs.

The Washington County, Oregon Continuum of Care is a partner in NW Social Service Connections (NWSSC), an administrative entity that governs HMIS for a multi-agency Continuum of Care. The NWSSC HMIS is a Client Information System (CIS) that provides standardized assessment of a client's needs, creates individualized service plans and records the use of housing and services. Communities use this information to determine how services are being utilized, identify gaps in the local service continuum and develop outcome measurements.

Policies and Procedures

HMIS policies, procedures, and forms


Sample Agency Participation Agreement

HMIS Policies and Procedures

Community Data Standards and Expectations

Remote Access Policy

HIPAA Statement


User Agreement - to be completed and signed by each user prior to access to HMIS

Sample Intake Form - example of a form that collects all necessary data elements to meet minimum HUD data requirements

Notice to Clients of Uses and Disclosures (for posting) - must be posted in a conspicuous location in all HMIS participating agencies

Notice to Clients of Uses and Disclosures (full version) - must be made available to clients who ask for the complete notice 


Trainings and Materials

Information to help HMIS users


HMIS Data Entry 101
WebEx Recording from October 24, 2013

This session covers all of the basics of data entry in ServicePoint version 5.8, including Entry/Exit model and ShelterPoint model.


Basic Data Entry Guide

Adding a New Household Member to an Entry

Interims and Follow-ups


HMIS Advanced Data Management
WebEx Recording from November 12, 2013

This session covers advanced concepts such as sharing client records (and manually turning data sharing on and off) and using case plans. Also, quick review of adding household members to an entry.


Data Sharing Tips

Manually Turning Data Sharing On and Off

Case Plans Guide


HMIS Reporting 101
WebEx Recording from November 14, 2013

This session covers the basic "canned" reports available in ServicePoint and how to create and run reports in ReportWriter.


List of Reports in ServicePoint

ReportWriter Basics Guide


HUD and Government Guidance

2010 Final HMIS Data Standards - Are You a [HIIPAA] Covered Entity? Determine whether or not your agency is "HIIPAA Covered"


Need more information?

Contact Veronica Clevidence, HMIS Administrator for Washington County, Oregon.